Terms and Conditions

Last Updated: January 2026

Welcome to TrustedGlow. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our site, placing an order, or creating an account, you agree to be bound by these terms.

1. About Us TrustedGlow is a trusted cosmetics brand and direct importer dedicated to providing 100% authentic beauty and skincare products. We carefully source original products from reliable international brands to ensure quality, safety, and effectiveness. Our strategy is built on trust, transparency, and quality, focusing on premium skincare, makeup, hair care, and personal care products.

2. Use of the Website

  • You must be at least 18 years old or have the consent of a parent/guardian to use our site and make purchases.
  • You agree not to use the site for any unlawful purpose or in a way that could damage, disable, or impair the site.
  • We reserve the right to modify, suspend, or discontinue any part of the site without notice.

3. Product Information and Authenticity

  • All products sold on TrustedGlow are 100% authentic and genuine.
  • We make every effort to display accurate product descriptions, images, and prices. However, colors may vary slightly due to screen settings, and we are not responsible for minor variations.
  • Prices are in Bangladeshi Taka (BDT) and include applicable taxes unless stated otherwise.

4. Orders and Payment

  • Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
  • Payment is processed securely through our payment gateway. We accept major credit/debit cards, mobile banking, and cash on delivery (where available).
  • All orders are subject to availability. If a product is out of stock, we will notify you and offer alternatives or a refund.

5. Shipping and Delivery

  • We ship within Bangladesh. Delivery times are estimated and may vary due to location or unforeseen circumstances.
  • Shipping charges are calculated at checkout. Free shipping may apply on orders above a certain amount (check current promotions).
  • Risk of loss passes to you upon delivery.

6. Returns and Refunds Please refer to our separate Return and Refund Policy below for details. We offer free returns and an easy refund process to ensure your satisfaction.

7. Intellectual Property All content on the site (text, images, logos) is owned by TrustedGlow or our licensors and protected by copyright laws. You may not reproduce or use it without permission.

8. Limitation of Liability We provide products "as is" and disclaim all warranties except as required by law. We are not liable for indirect, incidental, or consequential damages arising from use of our site or products.

9. Governing Law These terms are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka.

10. Changes to Terms We may update these terms at any time. Continued use of the site constitutes acceptance of changes.

11. Contact Us For any questions:

Thank you for choosing TrustedGlow – where quality and trust meet beauty!